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SMERRA

Report your claim with Smerra

An unexpected event, incident, or concern? Smerra is here to support you and is available to help you find a quick solution. Committed to supporting students for over 50 years, our teams have already assisted many students and can quickly offer you help.

What is a claim?

A “claim” refers to an event or damage that occurs to the insured (that’s you) and is covered by an insurance policy (that’s us). Through its range of products, Smerra covers most of the mishaps that can occur in your student life. For example: a car accident, water damage, burglary, etc. With over 50 years of experience, we have encountered many situations and can provide you with the help you need.

  •  Accident
  • Water damage
  • Theft/Burglary
Smerra_accident

Do you have Smerra insurance (essential civil liability, safety, health package + insurance)?

Accidents involving other people can happen quickly, so it is essential to know your rights if you cause damage to someone else. Whether the damage is material or physical, you can also claim on your Smerra insurance, particularly through the essential civil liability cover.

Examples of situations:

  • I spilled my coffee on a friend’s computer
  • My drill went through my neighbor’s living room wall

Report your claim

Have you been involved in an accident?

If you have an accident, you should file a claim under your personal accident insurance. Contact an advisor to find out what steps you need to take.

Examples of situations:

  • a minor fall from your bike during your last hike
  • a broken tooth after hitting a lamppost in the street

Have you insured your home with Smerra?

In the event of water damage, fire, theft/burglary, etc., report your claim directly online. Convenient and accessible from your mobile phone, all the information provided (contact details, circumstances of the incident, estimates/invoices, etc.) allows us to quickly assess your situation.

If you have taken out annual home insurance, if you are a tenant in a FAC-HABITAT or LOGIFAC residence and you have taken out annual or monthly home insurance: you can report the claim directly via your Leocare personal account.

What should you do if you have an insurance claim?

The first thing to do is to notify your insurer as soon as possible so that we can assess the situation and provide you with the best possible support. If you are the victim of theft, you must also file a police report within 48 hours. The more details you provide us with, the better we can assist you.

Remember to contact your insurer before taking any action and to quote your policy number.

  • Personal Accident Insurance: report your claim directly on your Smerra personal account or at: Report your claim
  • Personal Liability Insurance: report your claim at www.assurmix.fr/assurance-scolaire/declarer-accident-kids-assurance or contact the insurer directly by email at AHdeclaration@chubb.com, by phone at +33 (0)1 55 91 48 85, or by mail, mentioning your policy number, at the following address: Chubb European Group, Service Indemnisations Assurances de Personnes & Affinités, La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92419 Courbevoie Cedex.
  • Assistance: Chubb Assistance, call 01 55 92 17 64 in advance to activate your coverage, quoting your contract number: No. 7203633.
  • Digital risk insurance: report your claim by email to EQUITE-PJDeclarations@generali.fr.